Customer-centric hosting support anytime, all the time

Our customer support service is at par with our hosting services in terms of quality. We strongly work towards each customer's satisfaction and giving them the best possible hosting experience. For your convenience, we have divided our support into three different levels, each having its own support department. Although we recognize that the estimated time of arrival of solution depends on your issue being raised, our customer representatives strive hard to bring you the solutions as timely as possible. Read what our existing customers have said with regards to the quality of our hosting services and customer support.

Unrivaled support quality only from THC

Every support representative in THC regardless of department is trained and briefed to give you the best hosting support experience. They are not just there tohelp you, but they also ensure satisfaction. No wonder why our existing customers love us, our dedicated customer support service is the best!

Levels of support

	Scope and Features of Support
	Live Chat Support H-Sphere Control Panel problems and issues Basic web applications installation problems (WordPress, Joomla, among others) Pending ticket inquiries and follow-ups Pricing and hosting discount inquiries General technical support
	Trouble Ticket Support Integrated with H-Sphere control panel Web hosting account issues Advanced application issues involving configuration, codes and scripts Database configuration and connectivity issues Server configuration requests and reboots (for dedicated server customers)
	E-mail Support Server configuration issues Server hardware issues Billing issues Administrative contact (Please check our Contacts page for email support)
	What about phone support? Currently unavailable yet but we are planning as needs arise.

Click here to download our 10 MB test file. This file does not contain any useful data, but it will allow you to see the download speed you can expect from the THC network.